Demystifying the User Experience: A Case Study on Online Job Search Engines

Chynar Amanova; Sena Bulak  Ozgur; Fortunata Msilu; Fatih Demir

doi:10.29333/ajqr/11411

Chynar Amanova ¹ ^* , Sena Bulak Ozgur ², Fortunata Msilu ², Fatih Demir ³

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AM J QUALITATIVE RES, Volume 5, Issue 2, pp. 233-250

https://doi.org/10.29333/ajqr/11411

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Abstract

Since the onset of the COVID-19 pandemic in 2020, the demand for job search engines has increased because of the availability of searching for remote job positions. However, there is still a lack of research on how people interact with different job search engines. It is critical to assess the effectiveness and efficiency of these tools for people searching for jobs because search engines help job seekers find positions that best fit their qualifications. This study assessed a job search engine by utilizing surveys, interviews, and observational methods to provide an improved understanding of individuals’ behavior and decision making in their search for career. The results showed that the job search engine needs improvement in the usability aspect because the website has an unintuitive interface and features, suggesting novice users may face difficulties in using it. The findings contribute to the limited body of literature that examines the user experiences in searching for jobs.

Keywords: Usability, Job Search Engine, Online Recruitment, System Usability Scale, Satisfaction.

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Citation

Amanova, C., Ozgur, S. B., Msilu, F., & Demir, F. (2021). Demystifying the User Experience: A Case Study on Online Job Search Engines. American Journal of Qualitative Research, 5(2), 233-250. https://doi.org/10.29333/ajqr/11411

Amanova, C., Ozgur, S. B., Msilu, F., and Demir, F. (2021). Demystifying the User Experience: A Case Study on Online Job Search Engines. American Journal of Qualitative Research, 5(2), pp. 233-250. https://doi.org/10.29333/ajqr/11411

Amanova C, Ozgur SB, Msilu F, Demir F. Demystifying the User Experience: A Case Study on Online Job Search Engines. AM J QUALITATIVE RES. 2021;5(2), 233-250. https://doi.org/10.29333/ajqr/11411

Amanova, Chynar, Sena Bulak Ozgur, Fortunata Msilu, and Fatih Demir. "Demystifying the User Experience: A Case Study on Online Job Search Engines". American Journal of Qualitative Research 2021 5 no. 2 (2021): 233-250. https://doi.org/10.29333/ajqr/11411

Amanova, Chynar et al. "Demystifying the User Experience: A Case Study on Online Job Search Engines". American Journal of Qualitative Research, vol. 5, no. 2, 2021, pp. 233-250. https://doi.org/10.29333/ajqr/11411

Amanova C, Ozgur SB, Msilu F, Demir F. Demystifying the User Experience: A Case Study on Online Job Search Engines. AM J QUALITATIVE RES. 2021;5(2):233-50. https://doi.org/10.29333/ajqr/11411